QNTC has instituted a standardized system for the classification of hotels, hotel apartments and other accommodation providers.
This system provides overseas tour operators and individual travellers with a clear and consistent yardstick for evaluating the level of service and amenities they can expect at each establishment. It was designed according to international best practice and adapted to local conditions. Provisions cover the full range of facilities and services that hotels or hotel apartments must offer to qualify for grading – for example, a five-star hotel must meet significantly higher standards and services than a four-star.
The classification process involves self-evaluation by each accommodation provider against a detailed list of some 1,200 criteria to be met. These are detailed in the Hotel Classification Manual.
Following self-evaluation, each hotel’s submission is then verified by an on-site inspection of every property by QNTC officials to ensure that all the criteria are fully complied with. Properties that fall short of the required standards will generally be given a waiver with 6 months to rectify any areas of non-compliance. Hotels that are already operational and require major structural changes may be given a deadline extension until 2020.